Refund and Returns Policy – Levoleur
At Levoleur, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and fair return and refund process outlined below.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 14 days of delivery
- Products must be unused, unworn, and in original condition
- All original packaging, tags, and labels must be included
- Items must not be marked as final sale or clearance
Non-Returnable Items
We cannot accept returns for:
- Items that are worn, washed, or damaged after delivery
- Products without original tags or packaging
- Final sale or discounted items (unless defective or incorrect)
Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection.
- Approved refunds will be issued to your original payment method
- Refund processing may take 5–10 business days depending on your bank or provider
- Shipping charges are non-refundable unless the return is due to our error
Exchanges
We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us at info@levoleur.shop.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or faulty. We recommend using a trackable shipping service to ensure safe delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and clear photos of the issue.
Contact Us
For any questions regarding returns or refunds, contact us at:
Email: info@levoleur.shop
Levoleur is committed to ensuring a smooth and reliable shopping experience.